# VIVOS Review — Mystery-Shopped 78.25/100

Mystery-shopped 17 August 2026. **Quoted:** S$900 incorporation (ACRA fee explicitly excluded), S$1,000 first-year corp-sec (incl. AGM + Annual Returns) · **First reply:** 13:43, 20 minutes after enquiry sent — fastest of any firm this round · **Rep:** Dawn Lee, Business Development

## Verdict

VIVOS replied fastest of any firm shopped this round and offered a call within 30 minutes (not taken during this automated pass). On the planted question about the overseas co-founder, it did not mention Singapore's resident-director requirement or the nominee-director option — a gap reflected in its Expertise score. Confirmed Singapore-based with a local phone number and physical office.

## Score breakdown (78.25/100)

| Criterion | Weight | Score |
|---|---|---|
| Communication & Responsiveness | 40% | 20/20 |
| Transparency | 15% | 15/20 |
| Expertise | 15% | 10/20 |
| Value | 15% | 8/20 |
| Service | 15% | 18/20 |

## What we liked
- Fastest reply of any firm shopped this round
- Proactively offered a call within 30 minutes
- Confirmed Singapore-based, local phone and office

## Where it could improve
- Did not raise the resident-director requirement for the overseas co-founder
- ACRA fee explicitly excluded from the incorporation quote
- Expertise score provisional — follow-up call not yet taken

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